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đŹ What City Agents Can Learn from their Regional Counterparts
How regional agents achieve more without massive headcounts
GOOD MORNING FROM ELITE AGENT
Good morning and happy 19 June. While itâs not something widely observed here, in the US today is Juneteenth, a public holiday that marks the end of slavery. It dates back to 1865, when the last enslaved people in Texas were finally told they were free, more than two years after the Emancipation Proclamation.
For Americans, especially African American communities, itâs a day of reflection, education and celebration. While itâs not part of our calendar in Australia, itâs a timely reminder of how access to land and property has shaped peopleâs futures - and still does. As EOFY approaches, itâs a good moment to think about not just your numbers, but how we can all help more people get a foot on the ladder.
Todayâs read time: 6 minutes, 53 seconds
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OPINION
Why big-city agents should start thinking small(er)
What Townsville can teach Sydney and Melbourne about resilience, relationships, and real results
While many real estate professionals chase inspiration overseas, Harcourts Kingsberry Principal Ben Kingsberry suggests that the best ideas might be closer to home, especially in places like Townsville. In a perspective piece, he argues that regional agencies, forged under pressure, have developed efficiencies and strategies that metro agents would be wise to study.
Efficiency isn't optional when margins are tight
Ben pulls no punches about the economic reality of regional markets. With lower average commissions, agents in towns like Townsville must hustle smarter - not just harder. It's common to see top agents handle 50â60 sales annually without personal assistants. Instead, lean administrative support and smart systems do the heavy lifting.
âItâs not that regional agents are more talented,â he notes, âitâs that survival forces us to innovate.â For metro offices, the takeaway is clear: streamline your operations now or risk falling behind later.
Prepare for market cycles that don't align
Unlike capital cities that often move in tandem, regional markets like Townsville dance to their own rhythm. Ben recalls the 2008â2018 drought in regional Queensland that coincided with city booms - and notes the current reversal. That unpredictability has shaped agencies that are built to last across all market conditions.
âWe develop business models that can weather various market conditions, often maintaining more balanced sales and property management operations than might be common in metropolitan areas.â
Investors are changing the game
With suburbs like Bushland Beach now sitting at 40% investor ownership, Benâs team has adapted to support interstate landlords at every stepâfrom pre-purchase inspections to ongoing management. This investor-focused agility, he suggests, could be a model for others as investor behaviour continues to evolve nationwide.
While Ben doesnât dismiss what metro agencies bring to the table, especially in marketing and tech, he firmly believes itâs time for more knowledge sharing. The efficiencies, adaptability, and client focus bred in regional markets could spark new levels of performance in the city.
So before you book that next flight to Singapore for fresh ideas? Consider Townsville. Ben suggests you might just find the future of real estate in your own backyard.
Read the full article here.
ICYMI, yesterday we reported on why Queenslandâs Origin team is getting a real estate education.
TOGETHER WITH REALESTATE.COM.AU

Photo: customer.realestate.com.au
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Visit realestate.com.au Customer Marketing Centre to learn more.
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DEPT OF NZ INSIGHTS
NZ Property market recovery gains momentum
New Zealand's housing market is showing clear signs of recovery, with sales volumes exceeding average levels for the third consecutive month. May sales were 16% higher than the same period last year, marking the 24th rise in 25 months. While high listing numbers are keeping price growth in check, standalone houses are leading the recovery compared to townhouses and flats. With falling mortgage rates appear to be boosting buyer confidence.
DEPT OF CAPITAL GAINS
Sydney climbs, Perthâs nearly there, Aussie house prices on the rise again
House prices are on the up, with Domain tipping gains in every capital city over the next year. Sydney is expected to lift 7% to $1.83 million â thatâs a $112,000 increase, or roughly a full yearâs salary. Melbourneâs bounce continues, with prices forecast to hit $1.1 million, officially ending its two-year downturn. Perth is inching closer to the million-dollar mark, set to reach $982,000 by the end of 2026. Brisbane and Adelaide are also heading higher, with steady growth of 5% and 4%. Even Canberraâs tracking upward, and still holds the title of most affordable capital based on income.
DEPT OF GLOBAL MARKETS
$132 billion says London is the worldâs hottest property market
Over the past decade, London has become the worldâs top city for private commercial property investment, pulling in a massive USD $87 billion (approx. AUD $132 billion). Thatâs more than Hong Kong and New York combined, according to new data from JLL. Offices, residential, retail, industrial and hotels all saw big inflows, with trophy assets like Pradaâs $482 million New Bond Street deal turning heads.
CELEBRITY HOMES
Ex-Celtics boss lists $57M mansion with a chefâs kitchen, cinema ⊠and a room full of Santas
Former Boston Celtics co-owner Jim Pallotta is parting ways with his jaw-dropping 21,000-square-foot estate in Weston, Massachusetts, asking USD $38 million (around AUD $57.4 million). The nearly 20-acre property blends English country charm with full-throttle luxury, including a chefâs kitchen with a pizza oven, a cinema, gym, games lounge, wine cellar, and even a basketball court.
The main suite is a hotel-style retreat with dual dressing rooms and a private office, while the lower level is pure entertainment heaven. One of the quirkiest features? A room dedicated entirely to Kim Pallottaâs collection of antique Santa figurines.
AGENTS ON SOCIAL
Agents swear theyâre not using ChatGPT for their listings⊠but hey, if the copyâs polished and the backyard is âsun-kissed,â whoâs really complaining? âïžđ
Seen an Agent On Social we should include? Let us know here (email link)
Wishing you a productive day!
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