🕺🏻 Is the loudest person on TikTok teaching your team?

GOOD MORNING FROM ELITE AGENT 👋

TODAY'S FEATURE

How qualified are our coaches?

Have you ever been to a really great dinner party where the conversation just takes off and time flies?

That's Track 02 of The Edit. Fiona Blayney sat down with Samantha McLean and Chris Hanley OAM to chew over one question, and nobody looked at the clock.

The Question: Who is teaching your people?

That gap – between managing people and developing them – has never mattered more. Information is everywhere and it's free. Technique isn't. And your people are learning from someone whether you've chosen them or not: the person at the next desk, the loudest voice on their feed, or somebody who has actually done the job in a market like this one. Whoever it is, that's who your business ends up sounding like in front of a client.

What you'll learn in the full article:

• The four questions Fiona asks about anyone who's just been moved into a new role – starting with the one most agencies have never actually answered.
• Where coaching stops and entertainment starts – "not everybody gets a ribbon" – and why technique is the thing that transfers, not another script.
• Sam's two-email rule for the moment a thread stops being correspondence and starts being a conflict.

Pull up a chair and be part of the conversation. Subscribe to The Edit on YouTube, Spotify or wherever you get your podcasts.

Listen/Watch the full episode ->

TOGETHER WITH PM/ONE AND STEADYRENT

SteadyRent helps property managers give landlords greater certainty over their rental income, providing funds when tenants pay late or fall into arrears so owners aren’t left waiting for their rent.

Its rental income certainty solution advances rent when a tenant hasn’t paid, while the property manager continues their normal arrears recovery process, with advances available for up to 120 days. SteadyRent will also showcase RentFlow, which gives property investors access to up to 24 months of future rental income.

At PM/ONE, attendees can bring their biggest landlord cash-flow challenge to the SteadyRent team and explore potential solutions in a five-minute conversation and go into the draw to win a prize.

See SteadyRent at PM/ONE
PM/ONE brings Australia’s property management community together in Sydney on 13–14 September 2026. Explore the event and get your tickets at PM1.com.au.

Learn more →

DEPT OF PRODUCTIVITY

Procrastination is costing agents two months a year

Pancho Mehrotra's coaching data shows call reluctance and task avoidance quietly eat close to two months of productive selling time annually. The real driver isn't laziness – it's fear of failure and the shame that comes with it. Pancho breaks down the habits, thoughts, and environments behind the stalling, plus the small-step fix he uses with clients.

DEPT OF DATA

Rental vacancies hit four-year high at 1.5%

More rentals to choose from – vacancy rates lifted to 1.5% in July, the highest since February 2022. Anne Flaherty puts the recovery down to an investor lending surge, but expects it to reverse after May's Budget cut tax concessions. Separate AHURI research found kids in private rentals move house six times by age 14, more than double the rate for those in owned homes.

DEPT OF AFFORDABLE HOUSING

UK commits $76 billion to social housing build

Nearly $20 billion is already flowing to councils to build more than 70,000 homes, with 60 per cent set aside as heavily subsidised social rent. It's the biggest state-led housebuilding push in decades, with councils back at the centre of delivery after years of relying on the market. Worth watching if clients ask how other countries are tackling supply.

HOW IT SOLD

Multi-platform ads land top-of-range price in Hampton Park

A quiet court renovation in Hampton Park attracted a young family upgrading from a two-bedroom unit, who paid $890,000 – the top of Javed Samadi's $849,000–$890,000 range – after 35 days on market. Paid campaigns across TikTok, Instagram, YouTube and Facebook drove the inspection traffic that found them.

Find out the story behind how it sold →

Is your name invisible to AI? Start getting published. getailsa.com →

MOVERS & SHAKERS

TRG expands Eastern Suburbs footprint with acquisition of Express Realty

Three decades of property management under Robert Kogan's Express Realty now sits inside Gavin Rubinstein's The Rubinstein Group (TRG), after the Eastern Suburbs firm completed the acquisition last month. The deal lifts TRG's portfolio past 1,000 managed properties, grows its property management team from three to 10 with seven new starters, and keeps Robert on through the transition at TRG's Rose Bay headquarters.

McGrath extends into Campsie as growth corridor heats up Eleven years after opening McGrath Bankstown, George Kapos is extending into Campsie, with the new office built on the acquisition of Montana Realty. Its principal, Heny Dao, joins the McGrath team and will keep working across the area. The combined operation, branded McGrath Inner Southwest, will cover Chipping Norton, Berala, Campsie, Belmore and Punchbowl, with a rent roll of 2,000 properties across both offices.

Rita Kennedy returns to Ray White Maroochydore full-time Maroochydore has one of its own back on the desk. Rita Kennedy built her name there as part of one of the office's top-performing teams before family life took her elsewhere; with her children now older and her family settled in the same Sunshine Coast market she sells in, she's rejoined full-time. Director Dan Sowden says her return brings calm, experience and community knowledge back to the Coastal Living Network.

Jay Giblett says tougher markets reward trusted agents Endeavour Hills has had one name attached to it for years, and Jay Giblett isn't about to change that. He built what he describes as a dominant market share there over sixteen years, including what he says were ten consecutive Agent of the Year wins for the area, before moving to Area Specialist around three years ago with business partner Shenay Miller. Now, with tighter conditions sending vendors back to agents they trust, Jay is focused on consolidating that position rather than chasing growth.

Grace Anderson and David Sylvester open Ray White Katikati Katikati has a new agency in town, fronted by two familiar faces. Grace Anderson brings a decade of local campaigns that Ray White describes as making her the town's leading salesperson, while David Sylvester adds more than 25 years of leadership focused on coaching and building sales teams. Together they're setting up shop, with plans to grow the team and property management portfolio over the next 12 months.

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Nugget ice maker was expensive and Shannon can run fast 🧊🏃‍♀️

TRUE OR FALSE:

In English common law, 'estovers' is a legal right allowing tenants to take wood from leased land for fuel, fencing, or repairs – and the word comes from the Old French for 'to be necessary'.

And the answer is …

We had to triple check this and it's crazy but true. Deriving from the Old French for 'to be necessary', estovers gave medieval tenants the right to harvest timber from their landlord's property for basic survival. This covered housebote (repairs), hedgebote (fencing), and firebote (fuel). So if a tenant ever takes an axe to the boundary fence to keep the living room warm ... the UK National Archives still officially lists it as a surviving property right. (However, if a modern residential tenant in a Sydney duplex or a London flat tries to invoke "housebote" to chop down their landlord's prize oak tree because they don't want to pay for heating, it's more likely the courts won't be amused.) via Real Estate Definition.